Contact
If you need help, have questions, or want to report a problem, please reach out:
Email: support@santahotline.app
Include your device model (e.g., iPhone 13), iOS version, and a brief description or screenshot of the issue.
Quick help and FAQs
Which devices are supported?
Santa Hotline is designed for modern iPhones and iPads running a recent version of iOS/iPadOS. For best results, keep your device updated to the latest iOS version available to you.
Why can’t I see or hear anything?
- Make sure your device is not muted and volume is turned up.
- If the app requests Camera or Microphone access, tap Allow. You can also enable these later in
Settings › Privacy & Security. - Close and reopen the app to retry.
- Restart your device if the issue persists.
Does the app record or store anything?
No. The app shows a live on-device preview during the simulated call, but nothing is recorded, saved, or uploaded. See the Privacy Policy for details.
How do I restore purchases?
If the app includes in‑app purchases that you previously bought on this Apple ID, you can restore them from within the app (typically via a Restore Purchases button in the shop or settings screen). Make sure you are signed in with the same Apple ID used for the original purchase.
How do I request a refund?
Apple manages billing and refunds for App Store purchases. To request a refund, visit Apple’s Report a Problem website and follow the instructions.
Troubleshooting steps
- Check you have a stable internet connection (Wi‑Fi or cellular).
- Ensure camera/microphone permissions are granted in
Settings › Privacy & Security. - Force‑quit and relaunch the app.
- Restart your iPhone or iPad.
- Update iOS/iPadOS and update the app to the latest version from the App Store.
- If problems continue, contact us and include your device model and iOS version.
Accessibility
We aim to support iOS accessibility features. If you encounter any accessibility issues or have requests, email us at support@santahotline.app.
Safety and children
Santa Hotline is designed for families and children. Young children should use the app under parent or guardian supervision. The app does not collect personal data. See the Privacy Policy and Disclaimers for details.